From Wikipedia, the free encyclopedia
This article is a comparison of notable issue tracking systems used primarily for help desks and service desks rather than for bug tracking or project management.
| System
|
Creator
|
License
|
Implementation language(s)
|
Back end
|
Launch Date
|
| Faveo Helpdesk
|
Ladybird Web Solution
|
Proprietary
|
PHP
|
MySQL
|
2015
|
| GLPI
|
INDEPNET
|
GPL
|
PHP
|
MySQL
|
2003
|
| HEAT
|
FrontRange Solutions
|
Proprietary
|
.NET
|
Microsoft SQL Server, Oracle
|
1990
|
| Jira Service Management
|
Atlassian
|
Proprietary, Free for non-commercial use; hosted & on-premises
|
Java
|
MySQL, PostgreSQL, Oracle, Microsoft SQL Server
|
2003
|
| OTRS
|
OTRS
|
Proprietary
|
Perl
|
MySQL, PostgreSQL, Oracle, Microsoft SQL Server
|
2001
|
| Znuny
|
Znuny GmbH
|
GPL-3.0
|
Perl
|
MySQL, PostgreSQL, Oracle, Microsoft SQL Server
|
2021
|
| Request Tracker
|
Best Practical Solutions, LLC
|
GPL
|
Perl
|
MySQL, PostgreSQL, Oracle
|
1999-10-13
|
| Roundup
|
Roundup-Team
|
MIT, Zope
|
Python
|
MySQL, PostgreSQL, SQLite, Berkeley DB
|
2001-08-18
|
| Spiceworks
|
Spiceworks IT Software
|
Proprietary; free for use
|
Ruby
|
sqlite
|
2006
|
| Supportworks
|
Hornbill Systems
|
Proprietary
|
Visual C++ and PHP
|
Microsoft SQL Server, MySQL, Oracle, Sybase
|
1994
|
| SysAid
|
SysAid Technologies
|
Proprietary
|
Java, C#
|
MySQL, Derby, Oracle, Microsoft SQL Server
|
2002
|
| Tracker
|
Automation Centre
|
Proprietary
|
Groupware, requires Lotus Notes
|
IBM Lotus Domino
|
2001
|
| TrackerSuite.Net
|
Automation Centre
|
Proprietary
|
C#
|
Microsoft SQL Server
|
2006
|
| Trac
|
Edgewall Software
|
BSD-3-Clause
|
Python
|
MySQL, PostgreSQL
|
2004
|
| Zammad
|
Zammad GmbH
|
AGPL v3
|
Ruby
|
MySQL, PostgreSQL
|
2016
|
